01Agreement to Terms

By accessing or using SecureCrews ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. The Service is operated by SecureCrews LLC ("we", "us", "our").

02Description of Service

SecureCrews is a cloud-based job management platform for contractors. The Service includes web and mobile applications for managing estimates, scheduling, crew tracking, invoicing, and client communication. The Service also includes the Agent Portal, a separate interface for insurance agents to track referred jobs (see Section 15). Features available to you depend on your subscription plan.

03Accounts and Registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old to use the Service. Each account is for a single business entity. Sharing accounts across unrelated businesses is not permitted. Insurance agent accounts are a separate identity system governed by Section 15 and the Agent Portal Terms of Use. We reserve the right to refuse or terminate accounts that violate these terms.

04Subscription and Billing

SecureCrews offers monthly subscription plans at published flat rates. All plans include unlimited users, with no per-seat fees. We do not charge transaction fees on payments you process through integrated payment providers. Subscriptions renew automatically each billing cycle. You may cancel at any time, with no contracts and no cancellation fees. Refunds are not provided for partial months. We reserve the right to change pricing with 30 days notice to existing customers.

05Free Trial

New accounts receive a 30-day free trial with full access to all features of the selected plan. No credit card is required to start a trial. At the end of the trial, your account will be suspended unless you subscribe to a paid plan. Your data will be retained for 30 days after trial expiration.

06Your Data

You retain ownership of all data you upload to the Service ("Your Data"). We do not sell Your Data. We access Your Data only to provide the Service, respond to support requests, or comply with legal obligations. When you associate an insurance agent with a job and capture customer consent, limited job progress data is shared with that agent through the Agent Portal as described in Section 15 and our Privacy Notice. You may export Your Data at any time. Upon account deletion, we will delete Your Data within 30 days, except where retention is required by law or for legitimate audit purposes. See our Privacy Notice for full details on data handling.

07Acceptable Use

You agree not to: use the Service for any unlawful purpose; attempt to access accounts or data belonging to other users; reverse-engineer, decompile, or disassemble any part of the Service; use the Service to transmit malware or malicious code; resell or redistribute the Service without our written consent; exceed reasonable usage limits that could impair the Service for others.

08Intellectual Property

The Service, including its design, code, logos, and documentation, is owned by SecureCrews LLC and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes.

09Limitation of Liability

To the maximum extent permitted by law, SecureCrews shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10Indemnification

You agree to indemnify SecureCrews against any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

11Service Availability

We strive for high availability but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects availability. We will provide reasonable notice for scheduled maintenance when possible.

12Termination

Either party may terminate the agreement at any time. Upon termination, your access to the Service will end and your data will be handled as described in Section 6. Sections that by their nature should survive termination will survive.

13Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

14Governing Law

These Terms are governed by the laws of the State of Nebraska, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Douglas County, Nebraska.

15Insurance Agent Portal

The Agent Portal is a separate interface available to insurance agents invited by contractors on Business plans and above. Agent accounts are independent from contractor accounts and are governed by the Agent Portal Terms of Use. Agents may view limited job progress data only for jobs they referred and only when the contractor has captured explicit customer consent. Shared data is limited to job status, milestone dates, claim status, carrier name, deductible collection status, client first name, and photo thumbnails. Financial details including estimates, invoices, amounts, profit margins, and adjuster contact information are never shared with agents. Contractors may revoke an agent's access at any time, which takes effect immediately. Agents may not use job data obtained through the Portal to solicit homeowners for competing services or share it with unauthorized third parties. The Agent Portal is provided free of charge to agents, with no subscription fee for agent accounts.

16Customer Consent for Agent Data Sharing

Contractors are responsible for capturing customer consent before sharing job data with a referring insurance agent through the Agent Portal. Consent is recorded per-job with the method (verbal, written, digital, or email), timestamp, and the identity of the person who captured it. Customers may revoke consent at any time by notifying their contractor, which immediately terminates the agent's access to that job's data. SecureCrews provides the technology platform for consent capture and enforcement but is not responsible for the contractor's compliance with applicable consent requirements in their jurisdiction.

17Contact

Questions about these Terms? Contact us at [email protected].